What you can expect
Are you a German speaker and an Online Marketing fan? Are you a communicative person? Problem-solving is easy for you? Join us as a Customer Care for Online Marketing!
Find solutions for business customers issues. Have a positive relationship between them and the company.
Are you ready for your new career path? Apply!
Whomever you are, whatever you do, bring your ambition and determination and come drive our business into the future.
We need those who want to play their part and drive value. Those who want to live their dreams and embrace a world of opportunities.
What you'll do
- As a Customer Care for Online Marketing, you’ll analyze issues of business customers, partners, clients or internal stakeholder’s and resolve them;
- Address issues via chat, email or phone channels, following operating procedures;
- Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications;
- Assist users in recovering account information and in payment related issues;
- Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.
What you'll need
- Excellent communication skills in German;
- Bachelor’s degree (preferred);
- As a Customer Care for Online Marketing, you’ll need a minimum 6 months of relevant customer care experience;
- General understanding of online marketing products/services;
- Excellent communication skills;
- Dynamic and organized.
Benefits
- Work Location: Lisbon – Oeiras;
- International career in a multicultural environment;
- Training and familiarization phase;
- Respectful and inclusive environment;
- A wealth of opportunities to progress and move business areas projects;
- Flexibility & Work/life balance as a Customer Care for Online Marketing;
- Opportunity to grow in a multinational company;
- Accommodation in a Teleperformance apartment;
- Refund of initial flight expenses;
- Free annual flight to the homeland;
- Health Insurance since day one in the company;
- Free Portuguese language courses, surfing, soft trekking and much more.
Apply now
Become a member of a worldwide team