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Dutch Speaker for Quality Analyst (m/f)

Holandês
Holandês

Dutch Speaker for Quality Analyst (m/f)

Lisbon

O teu papel

The Quality Analyst will be a single point of contact in terms of Quality for its market working closely with the Client, the Trainer, the Supervisors and the other QA’s.

With a very strong product knowledge, this QA should be on the ground all the time, with eyes fully open identifying any improvement opportunities and building reports on the teams results.

Responsabilidades

  • • Monitoring all contacts between agents and customers;
  • • Identifying and suggesting improvement opportunities; 
  • • Ensuring the success of preventive and corrective actions;
  • • Promoting actions to optimize the achievement of Key Performance Indicators;
  • • Providing one-to-one coaching to Agents (aligned with the Supervisors) and identifying training needs with the Trainer.

Perfil

  • Native Dutch speakers;
  • Fluency in English;
  • • Experience in Quality Analyses/Audits is a plus;
  • Experience in Contact Center environment; 
  • Excellent written, verbal and customer service skills;
  • Excellent organizational skills and detail-oriented approach to problem solving; 
  • Understand departmental policies and procedures;
  • Demonstrated proficiency in multi-tasking and prioritization;
  • Able to adapt quickly to changes in workflow.

A Nossa Oferta

  • • Excellent work opportunity in a dynamic leading multinational company; 
  • • Possibility of cooperation with leaders in various industries;
  • • Stable work and career progression;
  • • Investment in training and personal development; 
  • • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • • Health Insurance;
  • • Young, dynamic and multicultural environment;
  • • Possibility to live in one of our apartments;* 
  • • Initial flight expenses refund;*
  • • Annually complementary return flight to your home country (within Europe);* 
  • • Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


Join our team!



Candidata-te Agora!

Torna-te, hoje, membro de uma equipa mundial!

 
   
 
   
 

Trabalha na Teleperformance?


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