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English speaker for Netflix - Supervisor (m/f)

Inglês
Inglês

English speaker for Netflix - Supervisor (m/f)

Lisbon

O teu papel

We are looking for Customer Service leaders who will be responsible for a variety of tasks, all of which play a key role in delighting our customers and maintaining customer loyalty and satisfaction. The Supervisor must be able to educate, coach, motivate, and encourage associates to succeed and solve customer issues. Among the other daily responsibilities of this position, the Supervisor will model and teach our brand’s core values, fostering a customer centric culture and servant leadership.

Responsabilidades

  • Educate, motivate, lead, guide, and direct all assigned associates to reach their highest potential both in terms of service metrics and career goals;
  • Be a relentless advocate for our customers and their issues.  Never rests until they have resolved the customers issue and regained their confidence in our brands;
  • Assist in building a highly skilled team through participating in interviews and hiring decisions;
    Ensures both individual and team productivity, manages performance, provides floor assistance and real-time coaching;
  • Monitor contacts to identify areas of opportunity to improve performance, customer experience and ensure that SOP’s are followed;
  • Analyze data to identify performance trends and opportunities for continuous improvement;
  • Work with associates to create meaningful development plans and deliver feedback;
  • Resolves customer escalations as needed;
  • Work with Account Manager to escalate issues.

Perfil

  • Bachelor’s Degree preferred;
  • Must have at least 1 year of leadership experience in a Customer Service environment (mandatory);
  • Fluency in English (C2 level or native mandatory);
  • Demonstrated ability to coach, improve performance and develop individuals;
  • Must be able to effectively communicate (both verbally and in written form);
  • Ability to work independently and in a team environment to accomplish a common goal;
  • Ability to handle multiple tasks and requests while maintaining results in core job functions and responsibilities;
  • Ability to accept and give feedback objectively to facilitate change within the organization in a positive manner;
  • Passion for service and developing customer loyalty;
  • Strong multi-tasker and great stress/pressure management skills;
  • Sensitivity toward corporate needs, employee goodwill, and public image.

A Nossa Oferta

  • Excellent work opportunity in a dynamic leading multinational company; 
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development; 
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Relocation package;
  • Annually complementary return flight to your home country (within Europe); 
  • Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 84 nationalities, we are providing services in 35 languages.
Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.

Candidata-te Agora!

Torna-te, hoje, membro de uma equipa mundial!

 
   
 
   
 

Trabalha na Teleperformance?


Por favor leia a nossa política de privacidade, que define o tratamento e proteção dos dados pessoais, processados apenas com o objetivo de recrutamento para a Teleperformance Portugal.
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