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German Customer Service Advisor (m/f)

Alemão
Alemão

German Customer Service Advisor (m/f)

Lisbon

O teu papel

Deliver an outstanding customer experience at every single opportunity, as a result of our commitment, passion and dedication to excellence. 
To act as an initial point of contact for customers, respond to and resolve customer enquirers and complaints, perform transactions and customer care activities.

O Nosso Cliente

Trusted everywhere, our client has been meeting the power needs of people around the world for more than 40 years.
The brand is the world’s leading manufacturer of high-performance alkaline batteries. Their products serve as the heart of devices that keep people connected, protect their families, entertain them, and simplify their increasingly mobile lifestyles.

Responsabilidades

  • •  Take owner ship of customer queries and complaints until the final resolution has been achieved;
  • •  Contribute to building an effective and cohesive team;
  • •  Maintain customer requirements and contribute to the overall improvement customers experience;
  • •  Take ownership for own performance actively seeking opportunities to improve and develop.

Perfil

  • •  Native level of German (written and spoken);
  • •  Fluency in English;
  • •  Excellent knowledge of MS Office Applications;
  • •  Minimum 12th grade of educational background;
  • •  Ability to portray professionalism;
  • •  Excellent communication skills, interpersonal skills and team spirit;
  • •  Ability to capture data accurately and within guidelines;
  • •  Ability to listen attentively and hear important information;
  • •  Experience in customer service / call center environment (preferred).

A Nossa Oferta

  • • International career in a multicultural environment;
  • • Possibility of cooperation with leaders in the various industries;
  • • Intensive training and familiarization phase;
  • • Long-term development opportunities;
  • • Fixed-term, renewable contract;
  • • Safe and stable work;
  • • Private health insurance after 6 months of employment;
  • • Accommodation in a room of a Teleperformance owned apartment;*
  • • Initial flight expenses refund after 9 months of contract signature;*
  • • Free annual flight to the home country;*
  • • Free Portuguese language courses, water sports, soft trekking and much more for all who are interested.

*For relocated applicants

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


Join our team!



Candidata-te Agora!

Torna-te, hoje, membro de uma equipa mundial!

 
   
 
   
 

Trabalha na Teleperformance?


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