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German speaker Operations Manager (ACM) for Google Ads (m/f)

Alemão
Alemão

German speaker Operations Manager (ACM) for Google Ads (m/f)

Lisbon

O teu papel

The Operations Manager (ACM) is a floor manager, taking immediate management decisions on the operational floor to drive the KPIs. You will coordinate a team of Team Leaders, being responsible for their motivation, training and development, helping them coaching their Sales Representatives. You will report to the Account Manager/ CCM and interact with the corporate client to report the team’s results.  

Responsabilidades

  • Manage a team of Supervisors (Team Leaders), work on their development and provide them with training and support;
  • Analyze and report main results and KPIs to the CCM and to the client;
  • Identify potential risks and opportunities of improvement;
  • Ensure the correct implementation of the standard processes and procedures.

Perfil

  • German native/near native speakers, with fluency in English;
  • Solid experience managing teams, including Team Leaders;
  • Strong experience of people management, development and coaching;
  • Experience in outbound sales projects;
  • Achievement and customer oriented;
  • Management and leadership skills;
  • Problem solver, analytical and dynamic;
  • Strong team spirit and communication skills;
  • Affinity with technology.

A Nossa Oferta

  • Excellent work opportunity in a dynamic leading multinational company; 
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development; 
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe) ;
  • Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


Join our team!



Candidata-te Agora!

Torna-te, hoje, membro de uma equipa mundial!

 
   
 
   
 

Trabalha na Teleperformance?


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