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Italian Team Leader for Philip Morris International (m/f)

Italiano
Italiano

Italian Team Leader for Philip Morris International (m/f)

Lisbon

O teu papel

The Supervisor is a Team Leader for a team of Agents, being responsible for this team’s success and continuous improvement. He/she is responsible for the accomplishment of the internal objectives, motivating his/her team and managing them on a daily basis.

Responsabilidades

  • Ensuring the team’s development, monitoring and evaluation;
  • Motivating the team;
  • Managing the team daily, according to internal policies;
  • Ensuring the accomplishment of the Key Performance Indicators;
  • Developing action plans for continuous improvement.

Perfil

  • Native Italian speaker (mandatory);
  • Fluency in English (mandatory);
  • Experience managing teams in a contact center environment for at least 6 months (preferable);
  • Ability to assign, coordinate and monitor tasks, specifically in outbound campaigns;
  • Availability to work in shifts between 08:00 am and 08:00 pm, Monday to Sunday;
  • Team spirit.

A Nossa Oferta

  • Excellent work opportunity in a dynamic leading multinational company; 
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development; 
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe); 
  • Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


Join our team!



Candidata-te Agora!

Torna-te, hoje, membro de uma equipa mundial!

 
   
 
   
 

Trabalha na Teleperformance?


Por favor leia a nossa política de privacidade, que define o tratamento e proteção dos dados pessoais, processados apenas com o objetivo de recrutamento para a Teleperformance Portugal.
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