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Italian Team Leader for Philip Morris International (m/f)

Italiano
Italiano

Italian Team Leader for Philip Morris International (m/f)

Lisbon

O teu papel

The Supervisor is a Team Leader for a team of Agents, being responsible for this team’s success and continuous improvement. He/she is responsible for the accomplishment of the internal objectives, motivating his/her team and managing them on a daily basis.

Responsabilidades

  • Ensuring the team’s development, monitoring and evaluation;
  • Motivating the team;
  • Managing the team daily, according to internal policies;
  • Ensuring the accomplishment of the Key Performance Indicators;
  • Developing action plans for continuous improvement.

Perfil

  • Native Italian speaker (mandatory);
  • Fluency in English (mandatory);
  • Experience managing teams in a contact center environment for at least 6 months (preferable);
  • Ability to assign, coordinate and monitor tasks, specifically in outbound campaigns;
  • Availability to work in shifts between 08:00 am and 08:00 pm, Monday to Sunday;
  • Team spirit.

A Nossa Oferta

  • Excellent work opportunity in a dynamic leading multinational company; 
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development; 
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe); 
  • Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 84 nationalities, we are providing services in 35 languages.
Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.

Candidata-te Agora!

Torna-te, hoje, membro de uma equipa mundial!

 
   
 
   
 

Trabalha na Teleperformance?


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