O Nosso Cliente

Responsabilidades

• • Costumer support via any channel (phone, chat, online submission);
• • Managing strong relationships with the customers;
• • Follow up consistently and intentionally, helping to drive partner satisfaction by providing accurate information and prompt call backs;
• • Conduct proactive outreach to partners either as part of an open case or for a campaign as needed;
• • Provide end to end management of Microsoft Partner requests and remove as much effort from the partner experience as possible.

Perfil

• • Near native level of spoken and written Spanish;
• • Experience with Microsoft Office products, especially Excel;
• • Minimum 6 months customer support, service or sales experience;
• • Microsoft Advocate Performance Certification (Sales Specialist/Master) within 3-6 months - (is a plus);
• • Great listener and problem solver for each unique customer challenge;
• • Motivated to encourage positive customer behavior change and impact;
• • Dynamic and enthusiastic about technology;
• • Curious, creative and passionate for learning and advancing both technical and soft skills;
• • Advanced problem-solving skills and the ability to understand customer needs to own the solution.

A Nossa Oferta

• • An international career in a multicultural environment;
• • A permanent presence of coaches who will facilitate your personal and professional development;
• • Intensive training and constant and familiarization phase;
• • Ample opportunity to grow and evolve within our organization;
• • Accommodation in a room of a Teleperformance apartment;
• • Initial flight expenses refund;
• • Free annual flight to the home country;
• • Private health insurance;
• • Free Portuguese language courses, water sports, soft trekking and much more.