Your Role

We’re supporting some of the most well-known brands in the on-line travel industry from our Contact Center in Lisbon, Portugal. We help travelers to easily research, plan, book and experience their holidays or business trips, wherever they may be.

Our Client

Expedia is one of the leading online tour operators worldwide. Striving to be the absolute best in customer care and customer satisfaction, Expedia has many partner companies such as hotels.com and hotwire united over the past years, offering a variety of solutions for all the needs of travelers. Together with its affiliates Expedia is responsible for over 100 locations in more than 60 countries.

 

Responsibility

  •  Assist customers while online booking of hotels, holiday packages and other travel-related services;
  •  Telephone booking of services / sales (for incoming customer calls only);
  •  Provide helpful and effective service for both “in travel” and “post travel” concerns;
  •  Assist customers with questions regarding payment, changes, cancellation or any other concerns.

Your Profile

  •  Native level of spoken and written Finnish (mandatory);
  •  Good level of English (preferably B2);
  •  Passionate about traveling;
  •  Familiarity with the travel industry (popular destinations, airlines, hotel chains);
  •  Contact Center and Sales experience will be a plus;
  •  Good working knowledge of computers, MS Office and common internet applications;
  •  Excellent communication skills and interpersonal skills;
  •  Availability between 06h00 and 18h00 from Monday to Friday.

Our Offer

  •  Excellent work opportunity in a leading multinational company;
  •  Stable work and career progression;
  •  Intensive training and integration phase;
  •  Private health insurance after 6 months of employment;
  •  Long-term career opportunities;
  •  Reimbursement of your initial flight costs after 9 months and airport pick up;
  •  Annually complementary return flight to your home country (within Europe);
  •  Accommodation in a room in a Teleperformance owned apartment;
  •  Free organized sport activities and events.

 

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

 

With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

 

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.

Candidata-te agora

Torna-te membro de uma equipa mundial

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