Your Role

Do you have a passion for the tourism industry? We are looking for someone who loves to communicate and is ambitious enough to take responsibility on assuring client satisfaction for a world leading hotels chain.
As a customer service representative, you’ll have the chance to be part of the success of a global brand, learning and developing to be the best in an ever-evolving role. You will be based in Lisbon and work with Teleperformance, a multicultural company renowned for being considered nine times the Best Company to Work for in Portugal.

 

Responsibility

  • Provide a customer-friendly service by showing interest in the customer, guaranteeing a positive and loyal relationship with the brand;
  • Handling customer inquiries with the highest degree of courtesy and professionalism;
  • Create opportunities to engage with the customers, approaching all their questions and doubts;
  • Manage customer queries about hotel availabilities, amenities and facilities/location and access to their accounts, payments and answer any queries regarding the loyalty program.

Your Profile

  • Experience working in a customer support related role in different channels (email, webform and telephone);
  • Familiarity with Social Media;
  • Experience with LiveChat and Instant Messaging services (preferential);
  • Able to accomplish GDPR compliance politics;
  • Native speaker Italian and minimum English level required B2;
  • Excellent communication skills: verbal, written and listening skills;
  • Ability to solve customer problems;
  • Flexible and quick learner, able to adapt continuously;
  • Ability to multi-task and work under pressure;
  • Experience in servicing hotel/hospitality/travel/tourism and/or Luxury industries (preferential).

Our Offer

  • Work location: Lisbon;
  • Work Schedule: 40 hours per week;
  • Renewable employment contract with basic remuneration plus food subsidy;
  • Health Insurance since day one in the company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund and annual complementary return flight to your home country (within Europe);
  • Free Portuguese language courses and training opportunities;
  • Modern, centrally located buildings with canteen facilities and excellent public transportation connections;
  • Participation in events, workshops and other activities;
  • Excellent opportunity to work in a leading multinational company;
  • Personalized career progression programs.

Candidata-te agora

Torna-te membro de uma equipa mundial

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