Italian Italian Speaker Customer Service Representative for International Hotels Project (m/f)
LISBOA
Italian LISBOA
Your Role
Do you have a passion for the tourism industry? We are looking for someone who loves to communicate and is ambitious enough to take responsibility on assuring client satisfaction for a world leading hotels chain.
As a customer service representative, you’ll have the chance to be part of the success of a global brand, learning and developing to be the best in an ever-evolving role. You will be based in Lisbon and work with Teleperformance, a multicultural company renowned for being considered nine times the Best Company to Work for in Portugal.
As part of Teleperformance Portugal’s contingency plan regarding COVID-19, for now, you will be working from home, from the country you are currently living in. As soon as possible and safe, you will travel to Portugal and join our multicultural team. Also, during this initial period, it will be necessary for you to work with your own device. But don’t worry! Our IT team will give you all the support you might need.
Responsibility
• Provide a customer-friendly service by showing interest in the customer, guaranteeing a positive and loyal relationship with the brand;
• Handling customer inquiries with the highest degree of courtesy and professionalism;
• Create opportunities to engage with the customers, approaching all their questions and doubts;
• Manage customer queries about hotel availabilities, amenities and facilities/location and access to their accounts, payments and answer any queries regarding the loyalty program.
Your Profile
• Experience working in a customer support related role in different channels (email, webform and telephone);
• Familiarity with Social Media;
• Experience with LiveChat and Instant Messaging services (preferential);
• Able to accomplish GDPR compliance politics;
• Native speaker Italian and minimum English level required B2;
• Excellent communication skills: verbal, written and listening skills;
• Ability to solve customer problems;
• Flexible and quick learner, able to adapt continuously;
• Ability to multi-task and work under pressure;
• Experience in servicing hotel/hospitality/travel/tourism and/or Luxury industries (preferential).
Our Offer
• Work location: Lisbon;</li>
• Work Schedule: 40 hours per week;
• Renewable employment contract with basic remuneration plus food subsidy;
• Health Insurance after 6 months;
• Possibility to live in one of our apartments;
• Initial flight expenses refund and annual complementary return flight to your home country (within Europe);
• Free Portuguese language courses and training opportunities;
• Modern, centrally located buildings with canteen facilities and excellent public transportation connections;
• Participation in events, workshops and other activities;
• Excellent opportunity to work in a leading multinational company;
• Personalized career progression programs.
Candidata-te agora
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Candidata-te agora