Customer Service for BOL.COM – Dutch speaker in Lisbon

What you can expect

Are you looking for a job as a Customer Service Representative?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

Bol.com is one of the largest e-commerce websites in the Netherlands. Also, it is the market leader in the field of online sales of books, entertainment products, electronic devices and toys. Visitors of the online department store have access to over 6 million products with just one mouse click.

What you'll do

• Ensure a competent and friendly customer service experience via phone and e-mail;
• Listen to customers’ questions and concerns, and provide answers and solutions;
• Troubleshoot regarding orders, deliveries, payments and returns;
• Point of contact for external sellers; 
• Provide information about digital products; 
• Escalation and rerouting of issues to other departments.

What you'll need

• Fluent written and verbal communication skills in Dutch (C2);
• Good knowledge of English (minimum B2);
• High school diploma required;
• Have an international mindset;
• Agile in computer skills from the user’s perspective; 
• Excellent communication and interpersonal skills and team spirit;
• Able to handle confidential and/or highly sensitive information.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.