Englisch Trust and Safety Supervisor
LISSABON
Englisch LISSABON
What you can expect
1st Line Managers are the leaders responsible for developing teams to meet and exceed performance targets and expectations, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, coaching, support, motivation and education on a day-to-day basis.
1st Line Managers are responsible for their teams’ success, change behaviors and continuous improvement assuring the accomplishment of the internal objectives.
What you'll do
- Lead and motivate employees across locations to meet and exceed personal targets and team SLA’s;
- Communicate effectively with team members and stakeholder within the business;
- Conduct regular one to ones, team meetings and performance reviews;
- Monitor and manage staffing, capacity and work distribution ensuring optimum productivity,
efficiency and workflow management; - Act as the first point of contact to manage team related issues and challenges e.g. attendance
management, HR policy implementation; - Encourage and promote employee wellbeing through active participation in wellness activities
and other initiatives; - Proactively identify and communicate market trends and insights;
- Identify risks and put appropriate mitigation measures in place;
- Document processes, implement and manage changes within the lines of business;
- Provide regular and ad hoc reporting to management teams.
What you'll need
- Fluency in written and spoken English is essential for this role;
- Higher Education Degree (preferential);
- Google Workspace management;
- Excellent written and verbal communication skills with the ability to deliver clear messages;
- Strong attention to detail to ensure information is complete and accurate.
Benefits
- Excellent work opportunity in a dynamic leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Investment in training and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Health Insurance;
- Free language courses, sport activities and organized events;
- Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
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