Dutch Customer Service for Arval – Dutch speaker
LISSABON
Dutch LISSABON
What you can expect
As a Customer Service Representative, you assist users with operational questions regarding vehicle-related services. You handle inbound calls and emails on topics such as maintenance, repairs, appointments, fuel cards, and documentation. You also manage outbound calls to organize appointments and ensure efficient service. By identifying common issues and process gaps, you contribute suggestions to improve service quality and customer satisfaction.
Our Client
Our client is the Dutch branch of a global leader in full-service vehicle leasing and fleet management.
What you'll do
- You are responsible for assisting business mobility users with operational questions about the use of products;
- You are responsible for the quality and service level;
- Incoming Call Handling: Supportive calls around usage of vehicles, e.g., for maintenance, repair, bodywork and glazing appointments, fuel cards, documentation;
- You identify common questions and gaps in processes and make improvement suggestions;
- Processing incoming emails: From drivers of lease vehicles and answering supportive inquiries around usage of vehicles, e.g., for maintenance, repair, bodywork and glazing appointments, fuel cards, documentation;
- Outbound Call Handling: Appointment organization calls.
What you'll need
- Native level of written and verbal communication skills in Dutch;
- Good knowledge of English (B2 Level);
- Teamwork is key to achieving shared goals;
- Excellent communication and interpersonal skills and team spirit;
- Adapt quickly in a dynamic, digital environment;
- Experience in Customer Service (preferred).
Benefits
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression as an Advertising Sales Representative;
- Investment in training and personal development;
- Health Insurance since day one in the company;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sport activities and organized events.
Teleperformance Portugal
TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP!
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