Französisch Helpdesk Support Technician – French speaker
PORTUGAL (REMOTE)
Französisch PORTUGAL (REMOTE)
What you can expect
Provide technical support to end users through voice, email or chat. Respond to customers‘ questions/doubts; act as the intermediary between user and developers.
What you'll do
- Receiving support requests from users;
- Incoming Calls/Chat: Third Level: Resolving issues that were not resolved in the second level;
- Third-line technical support for IT applications used by an organization;
- Help users resolve technical issues with specific applications;
- Ensure follow-up of established protocols. Increased complexity in the use of IT;
- Any other function deemed relevant and necessary for the area;
- Any other administrative task.
What you'll need
- Knowledge of the product/service;
- Customer orientation;
- Typing skills;
- Knowledge of the Internet
- Knowledge of MS Office;
- MYSQL knowledge;
- Slack knowledge (preferred);
- Postman Knowledge (preferred);
- English level B2;
- Previous experience in customer or technical support (preferred).
Benefits
- Excellent work opportunity in a dynamic leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Investment in training and personal development;
- Possibility to work from home.
Teleperformance Portugal
TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP!
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