Customer Service for Expedia – German speaker in Lisbon

What you can expect

Are you looking for a job as a Travel Advisor Support Agent for Expedia?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

Expedia is one of the leading online travel agencies worldwide. Striving to be the absolute best in customer care and customer satisfaction, Expedia offers a variety of solutions for all the needs of travelers. The website and mobile app can be used to book airline tickets, hotel reservations, car rentals, cruise ships, and vacation packages.  

What you'll do

• Establish an efficient, courteous and personalized contact with Expedia’s customers by phone and email;
• Assist customers with questions regarding bookings; 
• Establish and maintain effective collaboration with Expedia partners; 
• Help guests with relocation; 
• Assist with post stay complaints to find suitable solutions for both parties; 
• Follow established processes accordingly to the expected level of quality service, excelling in individual and team goals.

What you'll need

• Fluent written and verbal communication skills in German (C2);
• Good knowledge of English (minimum B2);
• Passionate about traveling;
• Familiarity with the travel industry (popular destinations, airlines, hotel chains);
• Contact Center experience is a plus;
• Agile in computer skills from the user’s perspective; 
• Excellent communication and interpersonal skills and team spirit;
• Able to handle confidential and/or highly sensitive information.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.