Customer & Technical Support – Italian speaker in Lisbon

What you can expect

Are you the best professional solving technical issues? Can you transform a problem into a good experience?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our client

Is a multinational company known to be responsible for the creation of multimedia and software products. It is the strongest brand in the digital marketing software field. Through our client’s software, the end-users have everything they need to deliver exceptional digital experiences! 

What you'll do

• Provide the necessary help to solve all customer’s technical issues, through phone and email;
• Be a relentless advocate for the customers and their issues;
• Ensure customer satisfaction, presenting creative solutions to their issues;
• Make an effort to regained customer’s confidence in the brand;
• Provide recommendations to engage with customer’s needs;
• Have a central role within the internal organization.

What you'll need

• Fluent written and verbal communication skills in Italian (C2);
• Good knowledge of English (minimum B2);
• Experience in Technical Support (1 year minimum);
• Customer oriented with strong decision-making skills;
• Excellent communication and interpersonal skills and team spirit;
• Ability to solve technical issues creatively;
• Ability to build and maintain positive relationships with customers;
• Agile in computer skills from the user’s perspective.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.