What you can expect

Do you have previous experience managing medium-sized teams in a customer service environment, ensuring that they deliver the best service possible? Then you are our new supervisor for this project!

What you'll do

  • Managing a team of approximately 10 to 15 agents;
  • Responsible for the development of each individual, to be accountable for the quality, productivity and attendance of the team;
  • Proactively maintain and deliver the required service levels to maximize the productivity in the team to ensure the desired operational margin.

What you'll need

  • Fluent level of Dutch (C1 minimum) and a English (minimum B2);
  • Minimum 6 months of experience managing teams;
  • Experience in contact center;
  • Leadership spirit, good energy and motivation, focused on developing the team;
  • Diversity orientation and judgement capability.


  • Work location: Lisbon;
  • Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);*
  • One flight per year to your home country (within Europe);
  • Health insurance from day one in the company;
  • Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

*Only applicable for candidates living outside of Portugal

Apply now

Become a member of a worldwide team

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