Spanish Customer & Technical Support – Spanish speaker
LISBOA
Spanish LISBOA
What you can expect
Are you the best professional solving technical issues? Can you transform a problem into a good experience? Then, work as a Customer & Technical Support with Spanish!
We are looking for a Technical Support Representative to join our team. Be the first point of contact with our client’s end-users. Answer customer questions and clarify any information about our client’s software, through phone and email.
The best professionals, processes and software-tools will give you support. Also, you will have crucial training.
Here at TP, we don’t just work together but also learn, grow and have fun. Our culture is highly meritocratic, as we believe great ideas can come from anywhere and anyone. We are genuine in our relationships and we truly care about each others success, development and progress.
We need those who have what it takes to live their ambitions and want to be empowered to embrace the world.
Our Client
Is an American multinational computer technology corporation that develops, manufactures, licenses, supports and sells computer software and, more recently, digital marketing software.
What you'll do
- Working as a Customer & Technical Support, you’ll have to be a relentless advocate for the customers and their issues;
- Provide the necessary help to solve all customer’s technical issues, through phone and email;
- Ensure customer satisfaction, presenting creative solutions to their issues;
- Make an effort to regained customer’s confidence in the brand;
- Provide recommendations to engage with customer’s needs;
- Have a central role within the internal organization.
What you'll need
- Native written and verbal communication skills in Spanish;
- Good knowledge of English (B2 level);
- Customer oriented with strong decision-making skills as a Customer & Technical Support;
- Excellent communication and good argumentation skills;
- Ability to solve technical issues creatively;
- Ability to build and maintain positive relationships with customers;
- Basic knowledge of Windows and MS Office.
Benefits
- Opportunity to work in a dynamic leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Inspiring leadership;
- Employees empowerment and value;
- As a Customer & Technical Support, you’ll have training and personal development;
- Modern and centrally located buildings with canteen facilities and an excellent public transportation connection;
- Health Insurance since day one in the company;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sports activities, and organized events.
Teleperformance Portugal
TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP!
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