Customer & Technical Support for Microsoft – English speaker in Lisbon

What you can expect

Are you the best professional solving technical issues? Can you transform a problem into a good experience?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our client

Founded in 1975, Microsoft is an American multinational and one of the most known technology companies in the world.
It’s best known for its software and hardware products, and touchscreen computers. Microsoft aims to empower every person and every organization on the planet to achieve more!

What you'll do

• Working as a Customer & Technical Support, you’ll have to be a relentless advocate for the customers and their issues;
• Provide the necessary help to solve all customer’s technical issues, through phone and email;
• Make an effort to regained customer’s confidence in the brand;
• Provide recommendations to engage with customer’s needs;
• Ensure customers are advised correctly on their product and their orders are put through and arrive at the customer promptly.

What you'll need

• Fluent written and verbal communication skills in English;
• Experience in Technical Support (1 year minimum);
• Excellent communication and good argumentation skills;
• Ability to solve technical issues creatively;
• Basic knowledge of Windows and MS Office;
• Great listener and problem solver for each unique customer challenge;
• Dynamic and enthusiastic about technology;
• Aiming to be part of Microsoft’s mission and passionate about helping customers.

Benefits

• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.