Persian Supercell Gaming Content Moderation – Persian/Farsi speaker
Persian
Your Role
You will play a key role in ensuring a safe and enjoyable experience for all Supercell players. Your responsibilities will include the moderation of chat interactions, usernames, voice messages, and escalations originating from Customer Support.
Our Client
Supercell is a mobile game developer based in Helsinki, Finland with offices in San Francisco, Tokyo, Seoul and Beijing. Its games are available for tablets and smartphones using both Apple’s iOS and Google’s Android operating systems. Since its founding in 2010, Supercell has brought three hugely successful games to the market – Clash of Clans, Hay Day and Boom Beach – and keeps continuously growing at a fast pace.
Responsibility
- Content Review: Evaluate all in-game content reported by Supercell players, ensuring it complies with Supercell’s Community Guidelines;
- Data Analysis: Analyze and assess the severity of reports to make well-informed decisions about each case;
- Cross-team Collaboration: Work closely with other teams to address sensitive issues and provide swift resolutions;
- Reporting & Innovation: Use both qualitative and quantitative data to create insightful reports that drive continuous improvement and innovation in the Trust and Safety process;
- Proactive Problem Solving: Identify and analyze new features or potential risks, proposing initiatives to reduce or prevent abuse before it occurs.
Your Profile
- Native level of written and verbal communication skills in Farsi/Persian and good understanding of English (B1 Level);
- Strong Analytical Skills & Time Management: The ability to assess complex situations and prioritize tasks effectively;
- Excellent Communication: Your written and verbal communication skills will be key in providing clear, precise, and helpful responses;
- Quick Decision-Making: Thrive in a fast-paced environment, taking important actions under pressure;
- Passion for Gaming & Online Safety: A deep passion for gaming combined with a strong commitment to maintaining a secure and fair gaming space;
- EU citizen or with valid work permit for Portugal.
Our Offer
- Excellent work opportunity in a leading multinational company;
- Stable work and career progression;
- Long-term development opportunities;
- Private health from day one;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sport activities and organized events.
Teleperformance Portugal
TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP!
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