What you can expect

Would you like to represent Customer Service for Gaming with German? Become our clients’ ambassador! Be the first point of contact for a gaming industry community.

You will supervise issues until a resolution has been identified, impressing them, and engaging via chat and email in German.

In this role, you’ll have intensive training and the right tools to grow.

Whomever you are, whatever you do, bring your ambition, ideas and determination and come drive our business into the future.

We need those who want to play their part and drive value. Those who want to live their dreams and embrace a world of opportunities.

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

With a worldwide presence, our client is one of the most prestigious brands in the gaming industry. This company works vigorously to provide their consumers a broad range products, having an impeccable track record of good customer relations and an extensive market experience.

What you'll do

• Provide customer inquiries with timely and accurate responses, providing first contact resolution and representing Customer Service for Gaming;
• Take personal ownership of customer requests and maintain accountability for follow-through;
• Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;
• Handle customer contacts that require core and advanced skills;
• Maintain our partner’s internal information and customer/account information secure and confidential;
• Consistently implement management mentoring to reach departmental goals;
• Support less-experienced agents by sharing best practices;
• Perform other duties as assigned.

What you'll need

• Native level of German (written and spoken);
• Fluency in English (B2);
• High school diploma (or equivalent);
• Player and support oriented attitude, with a knack for helping others;
• Team player with strong problem-solving and conflict management skills as a Customer Service for Gaming;
• Passion for video games and mobile applications;
• Experience in telephone customer service/call center environment (minimum 1 year);
• Excellent verbal and written communication skills;
• Basic proficiency with Microsoft Word and Microsoft Office or equivalents.

Benefits

• International career in a multicultural environment;
• Respectful and inclusive environment;
• Flexibility & Work/life balance as a Customer Service for Gaming;
• Stable work and career progression;
• Long-term development opportunities;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, sport activities and organized events.

What you can expect

Would you like to represent Customer Service for Gaming? Be the first point of contact for a gaming industry community. 

Our Client

With a worldwide presence, our client is one of the most prestigious brands in the gaming industry. This company works vigorously to provide their consumers a broad range products, having an impeccable track record of good customer relations and an extensive market experience. 

What you'll do

• Provide customer inquiries with timely and accurate responses and first contact resolutions;
• Take personal ownership of customer requests and maintain accountability for follow-through;
• Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;
• Handle customer contacts that require core and advanced skills;
• Maintain our partner’s internal information and customer/account information secure and confidential;
• Consistently implement management mentoring to reach departmental goals.

What you'll need

• Fluent written and verbal communication skills in French (C2); 
• Good knowledge of English (minimum B2);
• High school diploma (or equivalent);
• Player and support oriented attitude, with a knack for helping others;
• Passion for video games and mobile applications;
• Experience in telephone customer service/call center environment (preferred);
• Agile in computer skills from the user’s perspective; 
• Excellent communication and interpersonal skills and team spirit;
• Able to handle confidential and/or highly sensitive information.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.

What you can expect

Are you looking for a job as a Trust & Safety Specialist for Gaming? 

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

Supercell is a Finnish mobile game developer company, based in Helsinki, Finland, and was founded in 2010. It has the most popular and well-respected mobile games of all time. 

What you'll do

• Maintain online safety and fair play;
• Moderate in-game content, chat and usernames;
• Ensure players follow the Terms of Service;
• Deliver a positive attitude towards the brand;
• Document moderation actions and identify recurring issues.

What you'll need

• Fluent written and verbal communication skills in German (C2);
• Good knowledge of English (minimum B2);
• Gaming knowledge;
• Good analytical skills and judgement of what is fair and appropriate;
• Agile in computer skills from the user’s perspective;
• Excellent communication and interpersonal skills and team spirit; 
• Able to handle confidential and/or highly sensitive information.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.