Customer Service for B&B Hotels – French speaker in Lisbon

What you can expect

Are you looking for a job as a Customer Service Representative for Tourism industry?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our client

Our client B&B Hotels is a hospitality brand founded in Brest in 1990, based on the idea of offering its customers comfortable hotels with a warm atmosphere and a pleasant design, all at the best price.

What you'll do

• Provide a professional voice reservation experience by handling contacts via phone and email, in French and English, to match products with guest needs resulting in revenue generation, brand preference and customer loyalty;
• Provide a seamless customer experience through effective use of systems information and tools;
• Answering questions regarding prices, hotel details, reservation or payment conditions;
• Convert calls into bookings using positive sales and marketing techniques, while being able to determine the needs and desires of the customers;
• Access to customer accounts, payments and answer any queries regarding the loyalty program;
• Seeking opportunities to improve individual and team performance, by helping your team members keeping motivated and deliver on goals.

What you'll need

• Fluent level of written and verbal communication skills in French (C2);
• Good knowledge of English (B2);
• Hotel/travel experience desired;
• You’ll need previous call center experience in sales and/or customer service capacity;
• Good communication skills;
• Social intelligence – empathy, self-awareness, cultural sensitivity;
• Strong web-based navigation skills;
• Ability to embrace technological and organizational changes;
• Ability to use tools and resources to represent the geographical needs of the caller.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.