Customer Service – German speaker in Porto

What you can expect

Are you looking for a job as a Customer Service Representative?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

They’re a Portuguese company specializing in road infrastructure management, including asset management, operation, maintenance and toll collection services. The company is a key player in Portugal, holding majority stakes in several road concessions and expanding its operations internationally. 

What you'll do

• Perform customer service activities through direct digital channels (email and phone);
• Be the point of contact for trucks of min 3.5 tons of weight;
• Answer directly to drivers, or transport and logistics companies;
• Clarify questions related to roads from all over the country from your market;
• Ensure revenue collection;
• Debt communication;
• Service sales as applicable;
• Contribute to the achievement of our client’s objectives.

What you'll need

• Fluent written and verbal communication skills in German (C2);
• Good knowledge of English (minimum B2);
• Excellent communication and interpersonal skills and team spirit;
• Agile in computer skills from the user’s perspective;
• Able to handle confidential and/or highly sensitive information;
• Experience in Customer Service (preferred).

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Grow with us through our initial and continuous training and personal development;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Easy public transport access to our offices.