Customer Service for Travel Industry – German speaker in Lisbon

What you can expect

Are you looking for a job as a Customer Service Representative for Travel Industry?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our client

It is one of the largest online travel agencies, that offers lodging reservation services and transportation services for millions of properties, including cars, hotels, motels, resorts, homes and apartments. 

What you'll do

• Inbound Customer service for bookings all over the world;
• Provide the support needed to our client partners;
• Manage customer requests and clarify any doubts;
• Deliver a positive attitude towards the brand;
• Management of changes, adjustments, complaints and any other customer concerns.

What you'll need

• Fluent written and verbal communication skills in German (C2);
• Good knowledge of English (minimum B2);
• Previous experience in Customer Service is a plus;
• Attention to detail – understand that it is the small details that can make the biggest difference;
• Agile in computer skills from the user’s perspective; 
• Excellent communication and interpersonal skills and team spirit;
• Able to handle confidential and/or highly sensitive information.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.