What you'll do

Team Leadership

• Supervise and motivate a team of customer service agents handling social media interactions;
• Provide regular coaching and performance feedback;

Social Media Engagement

• Enhance the brand’s presence and engagement through community management;
• Ensure high-quality, timely responses to customer inquiries across social platforms;
• Handle escalations and resolve complex issues with care;

Operations & Quality

• Track performance metrics and implement continuous improvements;
• Ensure adherence to brand tone and social media guidelines;
• Manage crisis situations swiftly and professionally.

What you'll need

• JUMP Certification for Supervisor completed (internal candidates only);
• Native German speaker with strong English proficiency (min B2);
• Experience in social media community management – mandatory.
• Previous team leadership or supervisory experience in customer service or digital engagement;
• Strong communication, problem-solving, and crisis management skills;
• A natural affinity for social platforms – prior influencer experience or +1K followers is a plus.

Benefits

• Dynamic role in a leading multinational company;
• You will work with one of the world’s top beauty and cosmetics brands;
• A creative, collaborative, and multicultural work environment;
• Ongoing training and development opportunities;
• Modern offices, centrally located with great transport links;
• Free healthy meals (soup, salad, bread, fruit) served in our canteens;
• Health insurance, language classes, sports activities & more.