Customer Service for Arval – Dutch speaker in Lisbon

What you can expect

Are you looking for a job as a Customer Service Representative?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

Arval is the Dutch branch of a global leader in full-service vehicle leasing and fleet management. Their services typically include vehicle acquisition, maintenance, insurance, and resale, providing clients with a comprehensive solution for managing their vehicle fleets. 

What you'll do

• Assist business mobility users with operational questions about the use of products.
• Responsible for the quality and service level.
• Supportive calls around usage of vehicles, e.g., for maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, etc.
• Identify common questions and gaps in processes and make improvement suggestions.
• Process incoming emails: From drivers of lease vehicles and answering supportive inquiries around usage of vehicles, e.g., for maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, etc.
• Outbound Call Handling: Appointment organization calls.

What you'll need

• Fluent written and verbal communication skills in Dutch (C2);
• Good knowledge of English (minimum B2);
• Excellent communication and interpersonal skills and team spirit;
• Agile in computer skills from the user’s perspective;
• Able to handle confidential and/or highly sensitive information;
• Experience in Customer Service (preferred).

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.