Customer Service for Salt – German speaker in Lisbon

What you can expect

Are you looking for a job as a Customer Service Representative?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

Salt. is one of the largest telecommunications service providers in Switzerland. Almost 1000 employees nationwide take care off over 2 million customers daily. The company offers an innovative range of products and services with a special focus on mobile communication – calls, SMS and high-speed Internet for private and business customers, as well as fixed land lines for business customers.

What you'll do

• Provide B2C customer support for private customers, handling inbound calls;
• Assist customers with device issues, subscription problems, billing inquiries, and more;
• Deliver an excellent customer experience by being emphatetic, understanding, and helpful; 
• Proactively identify sales opportunities and promote relevant products or services; 
• Maintain a positive and professional demeanor, ensuring each customer feels valued and supported.

What you'll need

• Fluent written and verbal communication skills in German (C2);
• Good knowledge of English (minimum B2);
• Previous experience in customer service or a similar role is preferred;
• Agile in computer skills from the user’s perspective; 
• Excellent communication and interpersonal skills and team spirit;
• Energetic, proactive, and sales-oriented mindset;
• Able to handle confidential and/or highly sensitive information.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.