Right now, many organizations are struggling with the same challenge internally: How to keep remote team communication strong?


The truth is that we are all still adjusting to the new format of working from home and learning the best ways to take advantage of this model. Streamlining internal communication in different conditions to which we were used can be a great challenge, as it is not something that we can figure out right away. But after a few months of experience, we can share some of our advice on remote team communication.

Reach out to the team through different channels

This practice applies not only to work in the office but also at home. It is important to vary your remote team communication. The use of different channels adapted to the type of message we want to send is essential. For this, use two main pillars: people and technology.

From emails to internal and other collaborative platforms such as Teams or Slack, to factual content and question and answer among colleagues. Short videos to convey leadership messages or other engaging content; phone messages, or maybe even creating podcasts. But don’t forget about the meetings. 1-on-1 meetings, weekly team meetings, among others, for communications that you want to be more effective between the team or more personal messages.

Don’t abandon face-to-face meetings

As mentioned, passing on some type of company communication through a meeting is a good time for people to listen, especially when meetings are face-to-face. Even at home, we can always connect the cameras at these times.

The use of webcams makes the transmitter’s message better understood, through its facial expression and body language, as it reinforces the team spirit and the connection between colleagues, creating an environment similar to what most people were used to when working in the office.

Information sharing – neither under sharing or oversharing

When we communicate, we have to find the perfect balance to keep the team in the loop without oversharing or under sharing. This is another challenge.

Sending massive emails does not make people retain information, but rather create reluctance for all emails they receive from that sender. As mentioned, it is necessary to know how to “play” with the available channels and to prioritize the sending of information.

In the opposite scenario, nobody wants the team to stop knowing what is going on in the company. Stop being updated about processes, projects, goals, benefits; we must always make them known, but with prudence in communication.

Make sure you have the right tools to measure the efficiency of the channels

Last but not least, measure the effectiveness of your communication channels!

This advice is essential especially when communicating with a remote team. When we are physically present it is easier to be aware of things, but when there is a physical distance, we are not sure if people really saw the message. Did they see the email? Did they open the link? Did they actually read the message? Measure the effectiveness!


Find out more career/job advice through our articles!


To find out about all job vacancies available at Teleperformance Portugal, access our recruitment website, here: https://jobs.teleperformance.pt

Leave a Reply