These days it is essential to guarantee an incredible remote experience to everyone who has just joined your team!
Sometimes remote work can present you with some challenges when it comes to the proximity and professional accompaniment of yours, but we live in a highly evolved world, not only technologically but also humanly.
2020 brought us a new sense of proximity and taught us to be connected even more strongly and you, who manage a remote team, know that better than anyone, right?
Many people have embraced new projects remotely and we are sure that you have already recruited a new talent for your team and realized how important it is to offer the best remote experience in his integration. Sit down, because we have great tips for you.
A new employee enters your team, you know that a good remote integration experience is part of the onboarding process: showing the company’s culture and its pillars, helping with bureaucracies and technical needs, introducing the employee to the team, integrating and finally motivate they for this new stage of your professional life!
Ensure that the employee knows the company and its culture
Regardless of whether you and your team work on a remote model, you know the importance of bringing the most important values and pillars of the company’s organizational culture to the virtual environment and that even if all employees work from home, they must be 100% aligned with what the company defends and transmits, after all, employees are the voice and identity of what the company offers in its services and relationship with customers.
You know the company in a deep way and you are very familiar with its DNA, when you receive a new employee on your team you have to ensure that they knows the organizational culture that they will integrate and their mission.
We suggest that you make a one-o-one call with they and explain the company’s history, its growth, its values and achievements, so that they feels connected from the first contact.
It is normal for the person not to know all the information right away and to take their time, especially in large companies! But do not underestimate this point in your process, as this introduction will only bring benefits, your new colleague will feel more motivated in his remote experience.
Help in the process of guaranteeing all remote working conditions
Remote work has the advantage that we can work from home, but it is only effective if all conditions are met.
So, to ensure a good remote experience for you, your teammates and the new employee, ensure that they meets all the conditions at home. Ask if they has a suitable and comfortable workplace to perform they tasks, if at a technical level everything is guaranteed, if the internet signal and speed is satisfactory … but do not take responsibility for all the factors mentioned, it is important employee also guarantees some of the things mentioned taking into account that you are in a remote working model, but also feel supported by you.
Create a connection between your new colleague and the team
We did not want this to be the first topic to be addressed, but in fact it is probably one of the most important points!
In a remote experience, contact is 100% virtual and although we live in a highly advanced world, the human side is fundamental, so it is essential that you create a joint session with all team members to introduce the new colleague.
At this stage, prepare your team for this session, ask everyone to introduce themselves, saying for example, their name and nationality.
You can also choose to do a kind of “icebreaker” game or a “coffee session”, where the team takes a joint break to meet the new colleague and talk a little.
Allocate someone from your team to be your helper
In American high school movies, we often see this “helper” phenomenon when a new student arrives at school. The school principal appoints a helper to introduce the new student to the school, colleagues, the canteen and the main values of the institute, so that the new student feels more supported in their integration.
And why did we use this example? Because you can apply it to your team when a new colleague enters!
Talk to your team and appoint someone who can keep up with your new colleague and give support, who can also give they the perspective of someone who performs some of the tasks that they will perform in the near future.
This appointment only brings benefits, in addition to your new colleague creating a connection right away, they may feel more comfortable asking questions and you will also feel more supported as a team leader.
On the other hand, the colleague nominated for this challenge will feel that you trust him and his vision of the company.
Motivate your colleague and prepare they for this new challenge
You have already reached this step, your new colleague has had time to absorb and assimilate all the essential information about the company, the way the team operates every day and what their remote experience will be like.
Then it is time to introduce the first challenges and motivate they to enjoy the best remote experience that you and your team have to offer.
Motivation in a remote model is essential and you are one of the main elements for your new colleague to feel motivated.
At Teleperformance Portugal, we have the TP Cloud Campus, a 100% virtual remote model, where all our agents are connected, through the cloud and for us, it is essential to ensure that the human side of the process does not lose relevance and our team leaders are highly connected with your team and all the work that they do remotely.
Do you feel that you are more prepared than ever to receive new talent in your team and offer the best remote experience in the integration process? Excellent, now just apply!
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