Italian Customer Support for Online Banking – Italian speaker
LISBON
Italian LISBON
What you can expect
Are you looking for your next career path as a Customer Support for Online Banking with Italian? Do you imagine yourself working in a fast-paced environment, with high quality and timeliness standards? Being part of a multicultural and goal-oriented team would be the right career path for you? Then, you might be the one we are looking for!
Teleperformance Portugal, the leader company in digital business services, is hiring communicative and ambitious candidates.
In this role, you will provide support on the financial services of one of the most prestigious institutions in the banking sector. Take advantage of the most advanced multi-channel technology.
Whoever you are. Whatever you do. Wherever you’re from. Here you will feel welcome.
We love to collaborate with each other. We solve our customers challenging problems.
Build your career, be yourself and live your ambitions!
Our Client
With a worldwide presence, our client is one of the most prestigious institutions in the banking sector. Has an impeccable track record of good customer relations and extensive market experience. This organization works vigorously to provide consumers, corporations, governments and institutions with a broad range of financial services and products.
What you'll do
- As a Customer Support for Online Banking, you’ll support Bank Customers;
- Provide clear information about products and service;
- Manage customer requests and clarify any doubts;
- Deliver a positive attitude towards the brand;
- Provide top-class interactions and customer service in rotating shifts, including night and weekend schedules.
What you'll need
- Minimum academic qualifications: 12th grade;
- Languages: C1 level or higher in Italian and minimum B2 English;
- As a Customer Support for Online Banking, you’ll need professional experience in Contact Center in the banking sector (preferential);
- Ability to work in a fast-paced and high-volume service center;
- Excellent communication and argumentation skills, with the ability to apply a logical problem-solving approach to resolve customer problems and inquiries;
- Client, quality and results oriented;
- Ability to listen and manage conflicts with responsibility, proactivity and team spirit;
- Agile in computer skills from the user’s perspective – computer systems, internet, browser and basic software;
- Strong interpersonal skills and ability to think independently.
Benefits
- Full-Time contract;
- Personal training and development programs;
- A solid career full of progression opportunities;
- Challenging work as a Customer Support for Online Banking;
- Meritocratic environment;
- Employees empowerment and value;
- Health Insurance since day one in the company;
- Cafeterias with free healthy meals such as soup, bread, salad and fruit;
- Free events: workshops and other work-life balance activities, also for family and friends;
- Possibility to work in a world-leading multinational company.
Teleperformance Portugal
TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP!
Apply now
Become a member of a worldwide team
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