Customer Service for Microsoft Partners – Italian speaker in Lisbon

What you can expect

As a Customer Service Representative for Microsoft, your main mission is to be responsible for being the first point of contact for partner queries while delivering a world-class engagement experience and resolving their issues efficiently.

Our Client

Founded in 1975, Microsoft is an American multinational and one of the most known technology companies in the world.
It’s best known for its software and hardware products, and touchscreen computers. Microsoft aims to empower every person and every organization on the planet to achieve more!

What you'll do

• Provide the necessary help to assist customers with their queries, through phone and email;
• Make an effort to regained customer’s confidence in the brand;
• Provide recommendations to engage with customer’s needs;
• Management of changes, adjustments, complaints and any other customer concerns.

What you'll need

• Fluent written and verbal communication skills in Italian (C2);
• Good knowledge of English (minimum B2);
• Be emphatic and helpful; 
• Excellent communication and interpersonal skills and team spirit;
• Sales / Technical skills;
• Soft-skills for de-escalating situations when needed;
• Fast learner capacity;
• Able to handle confidential and/or highly sensitive information.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.