Customer & Technical Support – French speaker in Porto

What you can expect

Are you the best professional solving technical issues? Can you transform a problem into a good experience?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our client

A French company offering an innovative financial management and accounting solution for SMEs (Small and Medium-sized Enterprises). Founded in 2019, this company combines technology with traditional accounting services to offer businesses a centralized and intelligent tool.

What you'll do

• Receiving and processing support requests from users via tickets and chat;
• Possibility of making outbound calls, depending on the client’s needs;
• Provide support and advice to clients regarding issues related to two-factor authentication (2FA);
• Resolve issues regarding the client’s applications, related to payroll and salary management;
• Synchronization and configuration of the applications and tools;
• Be a relentless advocate for the customers and their issues;
• Ensure customer satisfaction, presenting creative solutions to their issues;
• Provide recommendations to engage with customer’s needs;
• Have a central role within the internal organization.

What you'll need

• Fluent written and verbal communication skills in French (C2);
• Good knowledge of English (minimum B2);
• Experience in Customer and Technical Support;
• Customer oriented with strong decision-making skills;
• Excellent communication and interpersonal skills and team spirit;
• Ability to solve technical issues creatively;
• Passion for new technologies and financial industry;
• Agile in computer skills from the user’s perspective.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.