Customer Service for Netflix – Galician speaker in Lisbon

What you can expect

Do you speak Galician? Are you looking for a job as a Customer Service Representative for Netflix?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

Netflix is one of the world’s leading entertainment streaming services, bringing members a wide variety of TV series, movies, documentaries and award-winning original content.

What you'll do

• Deliver an exceptional customer experience through professional and empathetic support;
• Assist customers with account management, billing inquiries and technical troubleshooting;
• Provide accurate information regarding Netflix products, services and features;
• Identify customer needs and offer effective solutions in a timely manner;
• Ensure high levels of customer satisfaction while meeting quality and performance standards;
• Maintain a positive and customer-centric approach in every interaction;
• Shift flexibility: supporting 24/7 shift rotation: work on a rotating schedule, including nights, weekends, and holidays.

What you'll need

• Fluent written and verbal communication skills in Castilian and Galician (minimum C1);
• Good knowledge of English (minimum B1);
• Excellent communication and interpersonal skills;
• Passionate about customer service and problem-solving;
• Comfortable working with technology and digital platforms;
• Demonstrate empathy, adaptability and attention to detail;
• Thrive in a fast-paced and team-oriented environment.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.