HR Onboarding Specialist (Residents Behavior) in Lisbon

What you can expect

The role for people who know how to turn conflict into solutions.
At TP Portugal, our accommodation teams do much more than manage apartments.
It’s a position for someone who can listen, mediate, influence, make difficult decisions when necessary, and help people from different cultures successfully live together.
As our HR Specialist, you’ll be responsible for managing resident wellbeing, resolving interpersonal conflicts, and ensuring our housing communities remain respectful, collaborative, and safe.

What you'll do

• Act as the main point of contact for resident-related concerns and behavioral situations;
• Mediate conflicts between residents and help rebuild constructive communication;
• Investigate complaints and assess appropriate solutions;
• Support residents through challenging interpersonal situations;
• Promote a positive and respectful community culture across accommodations;
• Ensure housing policies and community standards are followed;
• Document cases, resolutions, and recommendations;
• Partner with internal stakeholders to drive fair and effective outcomes;
• Manage sensitive situations requiring discretion and professionalism;
• Take decisive action when community wellbeing is at risk, including escalating serious cases and applying disciplinary measures when necessary.

What you'll need

• Valid driver’s license (essential for this role);
• Portuguese Native;
• B2 English (minimum);
• Young, dynamic, and responsible profile with a passion for working with people;
• Flexibility to work weekends, when required;
• Availability to work Monday to Friday, from 10:00 AM to 7:00 PM;
• Availability for an on-call rotation – one week per month on standby (24/7 availability for emergency situations).

Benefits

• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.