WFM Analyst – English speaker in Lisbon

Lisbon

English

Services

Analyst

Lisbon

English

Services

Analyst

What you can expect

We are looking for a highly analytical and collaborative WFM Analyst & Operational Research Specialist to join our Workforce Management team. This role combines deep expertise in scheduling algorithms (e.g using Mosel ) with strong operational research capabilities to drive data-driven decision-making and workforce optimization

What you'll do

Design, implement, and optimize scheduling algorithms using languages like Mosel to meet service level and efficiency goals;
Apply operational research techniques such as linear programming, integer programming, simulation, and queuing theory to solve complex workforce and operational challenges;
Develop and maintain automated scheduling models and decision-support tools;
Analyze large datasets using SQL and Excel to monitor and improve generated outputs and processes;
Translate business problems into mathematical models and present actionable insights to leadership;
Continuously improve scheduling processes through innovation and automation.

What you'll need

Proven experience with scheduling algorithms (Mosel or similar optimization languages).
Strong foundation in operational research methods and mathematical modeling.
Proficiency in SQL and Excel for data analysis and reporting.
Programming skills in Python, R, or similar languages.
Demonstrated ability to coordinate and manage projects across teams.
Experience with simulation tools (e.g., AnyLogic, Simul8) or optimization solvers (e.g., CPLEX, Gurobi).
Experience in a contact center or customer service environment.

Benefits

Health Insurance from the moment you join our team;
Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
Access Portuguese language courses, sport activities and social events;
Grow with us through our initial and continuous training and personal development;
Easy public transport access to our offices.

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TP Portugal

With a team of more than 13,000 employees from 97 nationalities, TP Portugal provides services in 38 languages for some of the most prestigious international brands. TP Portugal is one of the 25 best companies to work for in Europe.

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