Spanish Customer Service Representative for international hotels project – Spanish speaker
LISBON
Spanish LISBON
Your Role
Do you have a passion for the tourism industry? We are looking for someone who loves to communicate and is ambitious enough to take responsibility on assuring client satisfaction for a world leading hotels chain. As a customer service representative, you’ll have the chance to be part of the success of a global brand, learning and developing to be the best in an ever-evolving role. You will be based in Lisbon and work with Teleperformance, a multicultural company renowned for being considered nine times the Best Company to Work for in Portugal.
Our Client
Our client is one of the largest hotel chains in the world, managing thousands of hotels in over 100 countries. It is a company based on human values and diversity, known for innovation and guest experience.
Responsibility
- Provide a customer-friendly service by showing interest in the customer, guaranteeing a positive and loyal relationship with the brand;
- Handling customer inquiries with the highest degree of courtesy and professionalism;
- Create opportunities to engage with the customers, approaching all their questions and doubts;
- Manage customer queries about hotel availabilities, amenities and facilities/location and access to their accounts, payments and answer any queries regarding the loyalty program.
Your Profile
- Experience working in a customer support related role in different channels (email, webform and telephone);
- Familiarity with Social Media
- Experience with LiveChat and Instant Messaging services (preferential);
- Able to accomplish GDPR compliance politics;
- Native Spanish speaker and minimum English level required B2;
- Excellent communication skills: verbal, written and listening skills;
- Ability to solve customer problems;
- Flexible and quick learner, able to adapt continuously;
- Ability to multi-task and work under pressure;
- Experience in servicing hotel/hospitality/travel/tourism and/or Luxury industries (preferential).
Our Offer
- Work location: Lisbon;
- Work Schedule: 40 hours per week
- Renewable employment contract with basic remuneration plus food subsidy;
- Health Insurance since day one in the company;
- Possibility to live in one of our apartments;
- Initial flight expenses refund and annual complementary return flight to your home country (within Europe);
- Free Portuguese language courses and training opportunities;
- Modern, centrally located buildings with canteen facilities and excellent public transportation connections;
- Participation in events, workshops and other activities;
- Excellent opportunity to work in a leading multinational company;
- Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
- Personalized career progression programs.
Teleperformance Portugal
TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP!
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