Your Role

Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies.

 

In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery. Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the “COVID Clean” certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus. At Teleperformance Portugal, you will find what you are looking for: experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance. We remain committed to the necessary measures so that all TP employees are and feel safe at work!

 

Responsibility

  •  Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels – chat, email and phone;
  •  Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
  •  Provide pre and post-sales support for all self-service products;
  •  Provide product and tool support to enhance clients’ experience;
  •  Identify trends and solve problems facing multiple SMB clients;
  •  Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
  •  Provide vital product insights and feedback from our customers to engineering.

Your Profile

  • Native level written and verbal communication skills in French;
  •  Good knowledge of English (B2 level);
  •  Familiarity with online advertising products and social media;
  •  +1 year working in a customer service related role;
  •  Excellent communication skills: verbal, written, listening skills;
  •  Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
  •  Experienced in Call Center environment / Customer Support role;
  •  Ability to multi-task and work under pressure;
  •  Availability Monday to Sunday, including rotating weekends.

Our Offer

  • Signing Bonus 3000€;
  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Modern, centrally located buildings with cafeteria facilities and an excellent public transportation connection;
  • Health Insurance since day one in the company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
  • Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

 

With a team of more than 11 000 employees, from 97 nationalities, we provide services in 37 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute, with three ECCCSA awards and also considered one of the Best Workplaces to work in 2021. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.  We were considered the fast-growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

 

 

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. We are trusted with billions of unique interactions worldwide and we want you to be part of it.

Apply now

Become a member of a worldwide team

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