French Customer Delight for Social Media – French speaker
LISBON
French LISBON
What you can expect
Are you a native French speaker looking for a job as a Customer Delight Representative for Social Media?
Become a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies.
Are you ready for the challenge? Apply!
Whomever you are, whatever you do, bring your ambition, ideas and determination. Come drive our business into the future.
We need those who have what it takes to live their ambitions and drive true impact in their work. Those willing to play their part in embracing a world of possibilities.
What you'll do
- Provide support to small and medium-sized businesses (SMBs), helping them grow across multiple channels – chat, email and phone;
- Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
- As a Customer Delight for Social Media, you’ll provide pre and post-sales support for all self-service products;
- Provide product and tool support to enhance clients’ experience;
- Identify trends and solve problems facing multiple SMB clients;
- Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;
- Pro-actively identify areas where clients can improve usage of our solutions;
- Provide vital product insights and feedback from our customers to engineering.
What you'll need
- Native level of written and verbal communication skills in French;
- Fluency in English – B2 level (mandatory);
- Familiarity with online advertising products and social media;
- As a Customer Delight for Social Media, you’ll need +1 year working in a customer service related role;
- Excellent communication skills: verbal, written, listening skills;
- Flexible and quick learner;
- Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
- Experience in Call Center environment / Customer Support role;
- Ability to multi-task and work under pressure;
- Availability Monday to Sunday, including rotating weekends.
Benefits
- Excellent work opportunity in a dynamic leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Investment in training and personal development;
- Good reference for future career;
- Leadership opportunities;
- Challenging work as a Customer Delight for Social Media;
- Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection;
- Health Insurance since day one in the company;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
- Free Portuguese language courses, sport activities and organized events.
Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!
With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
Apply now
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