Your Role

Are you the best professional when it comes to solving technical issues in a creative way? Do you know how to transform a problem or doubt into a good experience? Then you might be the perfect match for this job opportunity! We are looking for a technical support representative to join our team and be the first point of contact with our client’s end-users. In this role, you will be responsible to answer all customer questions and clarifying, when needed, any information about our client’s software, through phone and email. You will be supported by the best professionals, processes and software-tools, as well as have access to crucial training that will lead you to success in your new challenge. Are you ready for your new adventure? Apply!

 

In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery. Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the “COVID Clean” certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus. At Teleperformance Portugal, you will find what you are looking for: experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance. We remain committed to the necessary measures so that all TP employees are and feel safe at work!

Responsibility

  • Be a relentless advocate for the customers and their issues;
  • Providing the necessary help to solve all customer’s technical issues, through phone and email;
  • Ensure customer satisfaction, presenting creative solutions to their issues;
  • Never rest until regained customer’s confidence in the brand;
  • Provide recommendations to engage with customer’s needs;
  • Have a central role within the internal organization.

Your Profile

  • Native written and verbal communication skills in French;
  • Good knowledge of English (B2 level);
  • Customer oriented with strong decision-making skills;
  • Excellent communication and good argumentation skills;
  • Ability to solve technical issues in a creative way;
  • Ability to build and maintain positive relationships with customers;
  • Basic knowledge of Windows and MS Office.

Our offer

  • Signing Bonus 3000€;
  • Opportunity to work in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance since day one in the company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sports activities, and organized events.

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

 

With a team of more than 11 000 employees, from 97 nationalities, we provide services in 37 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute, with three ECCCSA awards and also considered one of the Best Workplaces to work in 2021. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.  We were considered the fast-growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

 

 

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. We are trusted with billions of unique interactions worldwide and we want you to be part of it.

Apply now

Become a member of a worldwide team

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