Customer Delight for Social Media (Day Shift) – English speaker

What you can expect

You will play a crucial role in supporting small and medium-sized businesses (SMBs) to grow their businesses through digital advertising. You will provide assistance across multiple channels and support the expansion of SMBs’ self-serve advertising efforts, guiding them through pre and post-sales processes to ensure the best use of advertising tools and strategies.

Our Client

Our client is a Social Media brand.

What you'll do

• Assist SMBs in navigating the online and digital advertising space to expand their businesses effectively;
• Engage with clients through chat, email, and phone to offer timely and efficient support;
• Help SMBs grow and maximize their use of self-serve advertising tools and platforms;
• Guide prospective SMB clients through product offerings, helping them understand how digital advertising can meet their business needs;
• Provide continuous assistance to existing clients, ensuring they receive the most out of the services and tools post-purchase;
• Offer expertise in advertising products and tools to improve the client experience and optimize their advertising strategies;
• Address client concerns, resolve technical problems, and provide solutions to improve their experience with advertising tools;
• Share knowledge on effective advertising strategies, tools, and techniques to drive client success;
• Build and maintain positive relationships with clients to foster long-term satisfaction and retention;
• Collaborate with team members and provide feedback to improve customer service processes and product offerings.

What you'll need

• Exceptional verbal and written English communication skills (C1minimum);
• Empathic and helpful;
• Team player;
• Soft-skills for de-escalating situations when needed;
• Able to handle sensitive information;
• Fast learner capacity.

Benefits

• Day shift: 6:00h – 22:00h – Monday to Sunday;
• An international career in a multicultural environment;
• A permanent presence of coaches who will facilitate your personal and professional development;
• Intensive training and constant and familiarization phase;
• Ample opportunity to grow and evolve within our organization;
• Health Insurance since day one in the company;
• Free Portuguese language courses, water sports, soft trekking and much more.