Customer & Technical Support for DJI – German speaker in Lisbon

What you can expect

Are you the best professional solving technical issues? Can you transform a problem into a good experience?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

DJI is a global leader in drone and imaging technology. The company is driven by the belief that creativity is at the heart of innovation, providing creators with advanced tools to bring their ideas to life.  

What you'll do

• Provide Multilingual technical support consultation services to users through various channels such as phone, online, and email;
• Provide users professional technical solutions and capable of conducting technical knowledge output and training;
• Handle customer complaints and comfort customer’s emotions, establish good communication with users, and enhance user experience;
• Collect and analyze user feedback to optimize existing products and service processes;
• Collaborate with other team members to achieve department goals.

What you'll need

• Fluent written and verbal communication skills in German (C2);
• Good knowledge of English (minimum B2);
• Experience in Technical Support;
• Excellent communication and good argumentation skills;
• Ability to solve technical issues creatively;
• Dynamic and enthusiastic about technology.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.