Developer Support Agent for Google Ads – Russian speaker in Lisbon

What you can expect

Are you passionate about online marketing and innovative technologies?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

Google is the global leader in online marketing, with annual revenues exceeding 100 billion US dollars. If you’re looking to grow your career in an environment that fosters creativity and cutting-edge solutions, this is your opportunity to make an impact with a company at the forefront of digital marketing innovation. 

What you'll do

• Manage and resolve all escalations/appeals from developers regarding actions taken on their applications;
• Simplify complex technical and policy-related issues to provide clear summaries over email, chat, and ticketing systems;
• Conduct detailed research and apply advanced comprehension to provide accurate, policy-compliant resolutions;
• Exhibit strong communication skills and in-depth knowledge of app store policies to represent the developer perspective effectively;
• Review, curate, and maintain developer-facing data and documents to ensure consistency and quality;
• Understand and communicate complex technical concepts such as APIs, APKs, Bootloader, Doze, NFC, etc;
• Proofread and edit documents to maintain professional standards suitable for publishing;
• Collaborate with team members and cross-functional partners to resolve complex cases.

What you'll need

• EU citizen or with valid work permit for Portugal;
• Fluent written and verbal communication skills in Russian (C2); 
• Good knowledge of English (minimum B2);
• 1–2 years of relevant experience in technical support or developer relations;
• BA/BS degree or 2 additional years of relevant work experience in lieu of degree;
• Analytical and troubleshooting skills with a proactive problem-solving mindset;
• Familiarity with Google’s developer platforms and strong policy comprehension;
• Excellent written and verbal communication skills;
• Capability to thrive in a fast-paced environment with multiple competing priorities;
• Strong team player, able to work effectively with peers and other teams;
• Ability to manage tasks, priorities, and communication channels efficiently;
• Ability to understand developer perspectives and deliver empathetic solutions.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.