Supervisor for Customer Service – Polish Speaker in Porto

What you can expect

If you’re a Polish speaker with leadership experience and a passion for operational excellence, this role is your opportunity to shine!

What you'll do

• Manage and support a team of Customer Service Representatives;
• Monitor daily operations to ensure service quality and compliance;
• Act as an escalation point for complex cases;
• Train, motivate, and develop team members;
• Contribute to operational improvements and client objectives.

What you'll need

• Fluent Polish (C2) and strong English skills (minimum B2);
• Proven experience in customer service and team supervision;
• Excellent communication, leadership, and problem‑solving abilities;
• Strong organizational and decision‑making skills;
• Comfortable working with digital tools and operational systems;
• Ability to handle confidential and sensitive information.

Benefits

• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.