We’ve all heard of emotional intelligence, but do you really know what it is and if you have it?
This super “skill” is one of the most sought by companies in their leaders, as it includes a set of essential qualities in different organizational situations and associated with better performance. It seems incredible, doesn’t it?
So you can better understand emotional intelligence and what you can do to develop it, we let you know all its characteristics.
- Self-awareness
In some jobs, it may be necessary to think outside the box and be creative, but in many others, it is necessary to be aware of reality. Self-awareness people can have a real vision of what is happening, their strengths and weaknesses, their emotions – realizing how to react at certain times – and the emotions of others – very important in teamwork and in positions of leadership. Self-awareness makes us realize how our emotions and actions impact others.
- Self-regulation
This quality of emotional intelligence makes us control our emotions. Who has never had impulses at work but nevertheless controlled himself? Self-regulation. This attribute is even more accurate nowadays due to the changes that happen frequently, in which it is necessary to self-regulate our fears, insecurities and adapt to those changes.
- Motivation
Motivation is the primary ingredient to achieve a goal. That is, the taste and the desire to reach something – whether it is finishing a task, managing a team, helping a colleague. Motivation is something that all leaders have and that all companies want from their employees – passion and commitment at work so that they can be more productive and contribute better to the organization.
- Empathy
Empathy is increasingly valued for several reasons. Not only is it the key to success in team management, mentoring and coaching – it is easier to follow someone with whom we empathize -, but it also plays an important role in conflict management. It is easier to mitigate any problem if there is empathy between people, especially in multicultural companies where there may be problems of intercultural communication. Empathy is also an advantage for those who want to retain talent.
- Social skills
Probably what culminates in everything you read are social skills. That is to say: people with all the characteristics we have mentioned have greater social skills, essential to influence and inspire others, hence people who are in management and leadership positions must have them.
How to develop emotional intelligence?
After you understand the concept of emotional intelligence, you certainly understand its importance, both at a personal level and at work, but the big question you must have in mind is: What can I do to develop my emotional intelligence?
Evaluate yourself genuinely. Self-assessment leads you to reflect on yourself and realize your strengths and weaknesses, so that you can develop what you need most and highlight your value as an emotionally intelligent person. Try to think of a moment that reflects each of the points mentioned and, above all, be honest with yourself for your personal development.
In addition to this introspective, it is important that you also understand what others think about you, so ask for feedback. What is the characteristic of emotional intelligence that most people consider that defines you? Find out and re-evaluate yourself!
Do you want more tips to develop professionally? Teleperformance helps you! Know all our tips here.
You can also see all available vacancies at Teleperformance Portugal, here.
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