O que podes esperar

Procuramos um Assistente de Apoio ao Cliente responsável por prestar suporte e assistência de alta qualidade aos clientes, através de telefone, e-mail ou chat. Aproveita esta oportunidade e junta-te à nossa equipa!

O Nosso Cliente

O Cartão Universo reúne os cartões de fidelização e pagamento das insígnias Sonae num único cartão MasterCard sem anuidade, oferecendo liberdade total para escolher, em cada compra, como e quando pagar. Para além do Cartão Universo, estão também disponíveis os Seguros Universo e o Financiamento Universo.

O que irás fazer

• Garantir a prestação de informação ao cliente via telefone, Messenger e e-mail, respeitando os procedimentos;
• Garantir a resposta a pedidos de cliente, cumprindo os processos e procedimentos;
• Contribuir para os KPI’s quantitativos e qualitativos da equipa;
• Gerir os pedidos do cliente em ligação com os restantes departamentos envolvidos, sempre que necessário;
• Receber as reclamações de clientes e garantir que as mesmas são encaminhadas e tratadas com os departamentos relevantes;
• Manter o cliente informado do progresso de situações em tratamento/desenvolvimento;
• Garantir os SLA’s de tratamento.

O que irás precisar

• Habilitações literárias mínimas: 12º ano de escolaridade;
• Experiência profissional em Contact Center no setor bancário (preferencial);
• Bons conhecimentos de inglês (mín. B2);
• Excelente capacidade de comunicação e argumentação;
• Orientação para o cliente e para a qualidade;
• Sentido de responsabilidade;
• Seriedade e profissionalismo;
• Boa destreza a nível informático.

Benefícios

• Seguro de saúde privado desde o instante em que te juntas à nossa equipa;
• Opções de refeição gratuitas nos nossos refeitórios, como sopa, pão, salada e fruta;
• Poderás participar gratuitamente em workshops, atividades desportivas e eventos;
• Proporcionamos formação inicial e contínua para o teu desenvolvimento profissional e pessoal;
• Fácil acesso aos nossos escritórios pelos transportes públicos.

What you can expect

Are you looking for a job as a Customer Service Representative in the Banking Sector?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

With a worldwide presence, our client is one of the most prestigious institutions in the banking sector, with an impeccable track record of good customer relations and extensive market experience. This organization works vigorously to provide consumers, corporations, governments and institutions with a broad range of financial services and products. 

What you'll do

• Support Bank Customers;
• Provide clear information about products and service;
• Manage customer requests and clarify any doubts;
• Deliver a positive attitude towards the brand;
• Provide top-class interactions and customer service in rotating shifts, including night and weekend schedules.

What you'll need

• Fluent written and verbal communication skills in Portuguese (C2); 
• Good knowledge of English (minimum B2); 
• Minimum academic qualifications: 12th grade;
• Experience in Contact Center in the banking sector (preferential);
• Excellent communication and argumentation skills;
• Ability to apply a logical problem-solving approach to resolving customer problems and inquiries;
• Agile in computer skills from the user’s perspective;
• Able to handle confidential and/or highly sensitive information.

Benefits

• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.

What you can expect

Are you looking for your next career path as a Sales Representative?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal! 

Our Client

Is a leading company in its sector. We are looking for professionals who can help us deliver exceptional service. Together, we make a difference and lead the market. 

What you'll do

• Contact new and existing customers on a daily basis and provide them with the best solution for their business goals;
• Drive sustained sales and proactively find new selling opportunities;
• Manage a portfolio of medium-sized businesses (SMBs) clients with responsibility for growing revenue;
• Provide product and tool support to improve clients’ experience and drive higher product adoption and spend;
• Identify trends and solve problems, facing multiple SMB clients.

What you'll need

• Fluent written and verbal communication skills in Portuguese (C2);
• Good knowledge of English (minimum B2);
• Minimum of 1 year experience working in digital marketing or sales;
• Familiarity with online advertising products and social media;
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment;
• Creative decision making skills and proven ability to work independently;
• Able to handle confidential and/or highly sensitive information.

Benefits

• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.

What you can expect

Are you looking for a job as a Customer Service Representative?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

Is a leading company in its sector, and together we are looking for professionals who can help us deliver exceptional service. Together, we make a difference and lead the market. 

What you'll do

• Inbound Customer service for bookings, purchases of services or goods;
• Manage customer requests and clarify any doubts;
• Deliver a positive attitude towards the brand;
• Management of changes, adjustments, complaints and any other customer concerns.

What you'll need

• Fluent written and verbal communication skills in Portuguese (C2); 
• Good knowledge of English (minimum B2); 
• Experience in customer service (preferred);
• Agile in computer skills from the user’s perspective;
• Excellent communication and interpersonal skills and team spirit; 
• Able to handle confidential and/or highly sensitive information.

Benefits

• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.

What you can expect

Are you looking for your next career path as a Sales Representative?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal! 

Our Client

Is a leading company in its sector. We are looking for professionals who can help us deliver exceptional service. Together, we make a difference and lead the market. 

What you'll do

• Contact new and existing customers on a daily basis and provide them with the best solution for their business goals;
• Drive sustained sales and proactively find new selling opportunities;
• Manage a portfolio of medium-sized businesses (SMBs) clients with responsibility for growing revenue;
• Provide product and tool support to improve clients’ experience and drive higher product adoption and spend;
• Identify trends and solve problems, facing multiple SMB clients.

What you'll need

• Fluent written and verbal communication skills in Portuguese (C2);
• Good knowledge of English (minimum B2);
• Minimum of 1 year experience working in digital marketing or sales;
• Familiarity with online advertising products and social media;
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment;
• Creative decision making skills and proven ability to work independently;
• Able to handle confidential and/or highly sensitive information.

Benefits

• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.

What you can expect

Are you looking for your next career path as a Sales Representative?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal! 

Our Client

Is a leading company in its sector. We are looking for professionals who can help us deliver exceptional service. Together, we make a difference and lead the market. 

What you'll do

• Contact new and existing customers on a daily basis and provide them with the best solution for their business goals;
• Drive sustained sales and proactively find new selling opportunities;
• Manage a portfolio of medium-sized businesses (SMBs) clients with responsibility for growing revenue;
• Provide product and tool support to improve clients’ experience and drive higher product adoption and spend;
• Identify trends and solve problems, facing multiple SMB clients.

What you'll need

• Fluent written and verbal communication skills in Portuguese (C2);
• Good knowledge of English (minimum B2);
• Minimum of 1 year experience working in digital marketing or sales;
• Familiarity with online advertising products and social media;
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment;
• Creative decision making skills and proven ability to work independently;
• Able to handle confidential and/or highly sensitive information.

Benefits

• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.

What you can expect

Are you looking for your next career path as a Sales Representative?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal! 

Our Client

Is a leading company in its sector. We are looking for professionals who can help us deliver exceptional service. Together, we make a difference and lead the market. 

What you'll do

• Contact new and existing customers on a daily basis and provide them with the best solution for their business goals;
• Drive sustained sales and proactively find new selling opportunities;
• Manage a portfolio of medium-sized businesses (SMBs) clients with responsibility for growing revenue;
• Provide product and tool support to improve clients’ experience and drive higher product adoption and spend;
• Identify trends and solve problems, facing multiple SMB clients.

What you'll need

• Fluent written and verbal communication skills in Portuguese (C2);
• Good knowledge of English (minimum B2);
• Minimum of 1 year experience working in digital marketing or sales;
• Familiarity with online advertising products and social media;
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment;
• Creative decision making skills and proven ability to work independently;
• Able to handle confidential and/or highly sensitive information.

Benefits

• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.

O que podes esperar

Procuramos profissionais de LGP motivados a criar impacto real na comunicação inclusiva. Valorizamos domínio técnico da língua, sensibilidade para a comunidade surda, uso à vontade de ferramentas digitais e uma atitude empática e colaborativa. Experiência e formação adicional na área são um forte plus.

O nosso Cliente

É uma empresa líder no seu setor. Em conjunto, procuramos profissionais que nos ajudem a prestar um serviço excecional e de referência. Juntos, fazemos a diferença e lideramos o mercado.

Formação e Competências Técnicas

• Licenciatura em Tradução e Interpretação de Língua Gestual Portuguesa;
• Tradução e interpretação da Língua Gestual Portuguesa para a língua portuguesa, oral e escrita;
• Tradução e interpretação da língua portuguesa para a Língua Gestual Portuguesa;
• Domínio de técnicas de interpretação, tradução e retroversão;
• Conhecimento sobre a diversidade da comunidade surda, incluindo pessoas surdas e pessoas surdocegas;
• Domínio das Tecnologias de Informação e Comunicação na ótica do utilizador, nomeadamente:
  • Utilização eficaz de plataformas de atendimento digital e ferramentas de videochamada;
  • Capacidade de utilização de sistemas de apoio ao atendimento;
• Capacidade de articulação institucional com outros organismos públicos, visando colaborar com diversos serviços, na identificação de condições técnicas e contextuais adequadas à qualidade do atendimento a pessoas surdas e surdocegas.

Competências Comportamentais

• Orientação para o serviço público, com foco nos princípios de inclusão e acessibilidade;
• Comunicação clara, empática e ajustada a diferentes públicos;
• Capacidade de adaptação, aprendizagem contínua e inovação no desempenho das funções;
• Espírito de equipa, especialmente em contextos interdisciplinares;
• Experiência profissional comprovada no âmbito da tradução e interpretação entre a Língua Gestual Portuguesa e a Língua Portuguesa, de acordo com o perfil da função;
• Formação profissional específica e relevante, devidamente comprovada, para o exercício da função;
• Domínio de outras línguas gestuais e/ou vocais, bem como de Gesto Internacional.

Benefícios

• Seguro de saúde privado desde o instante em que te juntas à nossa equipa;
• Opções de refeição gratuitas nos nossos refeitórios, como sopa, pão, salada e fruta;
• Poderás participar gratuitamente em workshops, atividades desportivas e eventos;
• Proporcionamos formação inicial e contínua para o teu desenvolvimento profissional e pessoal;
• Fácil acesso aos nossos escritórios pelos transportes públicos.

What you can expect

We are seeking a professional and customer-focused Receptionist to manage front-line communication and provide excellent support to clients and visitors. The ideal candidate is well-organized, polite, and fluent in both Portuguese and English, with strong communication and multitasking skills. 

What you'll do

• Handle all front desk duties including welcoming visitors, contractors, and employees upon arrival in a professional and courteous manner;
• Manage incoming calls, emails, and live chats, ensuring prompt and accurate responses to clients, visitors, and internal teams;
• Provide accurate information to clients, visitors, and internal teams;
• Respond promptly to customer inquiries and resolve basic issues or escalate when necessary;
• Process access requests received through the official request channel and ensure timely execution and response;
• Support administrative and coordination tasks as assigned;
• Always ensure a positive and professional customer experience.

What you'll need

• Native in Portuguese and fluent in English (spoken and written);
• Proven experience in receptionist, customer service, or administrative support is preferred; 
• Strong communication and interpersonal skills;
• Good multitasking and time management abilities;
• Comfortable using communication tools, CRM systems, and basic office software;
• Professional, polite, and customer-oriented attitude.

Benefits

• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.

What you can expect

We are seeking a professional and customer-focused Receptionist to manage front-line communication and provide excellent support to clients and visitors. The ideal candidate is well-organized, polite, and fluent in both Portuguese and English, with strong communication and multitasking skills. 

What you'll do

• Handle all front desk duties including welcoming visitors, contractors, and employees upon arrival in a professional and courteous manner;
• Manage incoming calls, emails, and live chats, ensuring prompt and accurate responses to clients, visitors, and internal teams;
• Provide accurate information to clients, visitors, and internal teams;
• Respond promptly to customer inquiries and resolve basic issues or escalate when necessary;
• Process access requests received through the official request channel and ensure timely execution and response;
• Support administrative and coordination tasks as assigned;
• Always ensure a positive and professional customer experience.

What you'll need

• Native in Portuguese and fluent in English (spoken and written);
• Proven experience in receptionist, customer service, or administrative support is preferred;
• Strong communication and interpersonal skills;
• Good multitasking and time management abilities;
• Comfortable using communication tools, CRM systems, and basic office software;
• Professional, polite, and customer-oriented attitude.

Benefits

• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.