Your Role

Pinterest is looking for a Customer Service Representative to support and engage with its customers, embody the voice of business and provide insights for continuous improvement. You’ll have the opportunity to be part of the success of a global brand, supporting an international operation throughout its pioneering and ground-breaking community concept.

 

In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery. Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the “COVID Clean” certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus. At Teleperformance Portugal, you will find what you are looking for: experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance. We remain committed to the necessary measures so that all TP employees are and feel safe at work!

 

 

 

 

Our Client

Pinterest is the world leading visual discovery engine used by more than 300 million people to find inspiration and to dream about, plan and prepare for things they want to do in life. It is a sharing platform for ideas and creativity as well as the perfect place to find the most innovative products and brands.

Responsibility

  • Support business customers with solutions to unblock issues with Client’s business products suite;
  • Partner with Client’s internal support teams to resolve technical product issues via bug prioritization and resolution;
  • Represent the voice of businesses and develop insights to improve user experience;
  • E-Mail and ticket support;
  • Identify pain points and use data to size, prioritize and shape business cases for product enhancement and provide documentation and regression training where needed.

Your Profile

  • French Native speaker and fluency in English (B2 level required);
  • Experience in Customer Service/Contact Center (preferential);
  • Excellent communication skills and customer-centric mindset;
  • Ability to independently seek out and apply relevant information when faced with a unique or new problem;
  • Flexible and quick learner, able to adapt continuously;
  • Passion for Client’s mission, supporting businesses and improving the product experience.

Our Offer

  • Work location: Lisbon;
  • Work Schedule: 40 hours per week;
  • Stable work and career progression opportunities;
  • Personal training for the job;
  • Remuneration: basic salary plus food subsidy;
  • Health Insurance since day one in the company;
  • Excellent opportunity to work with a top of mind brand;
  • Excellent work environment in a multicultural company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free activities and sport events.

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

 

With a team of more than 11 000 employees, from 97 nationalities, we provide services in 37 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute, with three ECCCSA awards and also considered one of the Best Workplaces to work in 2021. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.  We were considered the fast-growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

 

 

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. We are trusted with billions of unique interactions worldwide and we want you to be part of it.

Apply now

Become a member of a worldwide team

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