Your Role

Pinterest is looking for a Customer Service Representative to support and engage with its customers, embody the voice of business and provide insights for continuous improvement. You’ll have the opportunity to be part of the success of a global brand, supporting an international operation throughout its pioneering and ground-breaking community concept.

 

 

 

 

 

 

Our Client

Pinterest is the world leading visual discovery engine used by more than 300 million people to find inspiration and to dream about, plan and prepare for things they want to do in life. It is a sharing platform for ideas and creativity as well as the perfect place to find the most innovative products and brands.

Responsibility

  • Support business customers with solutions to unblock issues with Client’s business products suite;
  • Partner with Client’s internal support teams to resolve technical product issues via bug prioritization and resolution;
  • Represent the voice of businesses and develop insights to improve user experience;
  • E-Mail and ticket support;
  • Identify pain points and use data to size, prioritize and shape business cases for product enhancement and provide documentation and regression training where needed.

Your Profile

  • French Native speaker and fluency in English (B2 level required);
  • Experience in Customer Service/Contact Center (preferential);
  • Excellent communication skills and customer-centric mindset;
  • Ability to independently seek out and apply relevant information when faced with a unique or new problem;
  • Flexible and quick learner, able to adapt continuously;
  • Passion for Client’s mission, supporting businesses and improving the product experience.

Our Offer

  • Work location: Lisbon;
  • Work Schedule: 40 hours per week;
  • Stable work and career progression opportunities;
  • Personal training for the job;
  • Remuneration: basic salary plus food subsidy;
  • Health Insurance since day one in the company;
  • Excellent opportunity to work with a top of mind brand;
  • Excellent work environment in a multicultural company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free activities and sport events.

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

 

With a team of more than 12,000 employees from 97 nationalities, Teleperformance Portugal provides services in 37 languages for some of the most prestigious international brands. Teleperformance Portugal is one of the 25 best companies to work for in Europe in 2021 and has also been considered 11 times as the best company to work for in Portugal by the Great Place to Work Institute. In addition, we have been distinguished five times by Exame magazine as one of the best companies to work for in Portugal and the best company in our sector. Teleperformance was also considered the fastest growing company in Portugal in the last three years by Expresso, Informa D&B and Deloitte

 

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. We are trusted with billions of unique interactions worldwide and we want you to be part of it.

Apply now

Become a member of a worldwide team

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