Your Role

Pinterest is looking for a Customer Service Representative to support and engage with its customers, embody the voice of business and provide insights for continuous improvement. You’ll have the opportunity to be part of the success of a global brand, supporting an international operation throughout its pioneering and ground-breaking community concept.

 

 

 

 

 

 

Our Client

Pinterest is the world leading visual discovery engine used by more than 300 million people to find inspiration and to dream about, plan and prepare for things they want to do in life. It is a sharing platform for ideas and creativity as well as the perfect place to find the most innovative products and brands.

Responsibility

  • Support business customers with solutions to unblock issues with Client’s business products suite;
  • Partner with Client’s internal support teams to resolve technical product issues via bug prioritization and resolution;
  • Represent the voice of businesses and develop insights to improve user experience;
  • E-Mail and ticket support;
  • Identify pain points and use data to size, prioritize and shape business cases for product enhancement and provide documentation and regression training where needed.

Your Profile

  • Fluent level of written and verbal communication skills in French;
  • Fluency in English -B2 level (mandatory);
  • Experience in Customer Service/Contact Center (preferential);
  • Excellent communication skills and customer-centric mindset;
  • Ability to independently seek out and apply relevant information when faced with a unique or new problem;
  • Flexible and quick learner, able to adapt continuously;
  • Passion for Client’s mission, supporting businesses and improving the product experience.

Our Offer

  • Work location: Lisbon;
  • Work Schedule: 40 hours per week;
  • Stable work and career progression opportunities;
  • Personal training for the job;
  • Remuneration: basic salary plus food subsidy;
  • Health Insurance since day one in the company;
  • Excellent opportunity to work with a top of mind brand;
  • Excellent work environment in a multicultural company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free activities and sport events.

Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe in 2021 assigned by Great Place to Work® and was also distinguished as the Best and Largest exporter company and the Best Contributor to Employment in Portugal, by Exame magazine!

Made by more than 13 000 employees, from 111 nationalities, our team provides services in 35 languages. We are multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

And we are still growing and welcoming more people to our family so… we invite everyone to step into 2022 with us!

Apply now

Become a member of a worldwide team

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