The role of companies to protect their employees – from the office to working from home

From effective communication to the workers to the real shifting of working from home, the right moves are necessary, never forgetting the most important: the security and safety of the employees.

With the unprecedented Coronavirus situation, the organizations are really being put to the test. It is essential that the workforce feels protected and that is being supported by its employer. But how can companies stand up to this challenge? How can they create the sense of security and control for the team, even working from home? How to communicate, without evoking unnecessary fear? These and many other questions are right in the heads of managers of different areas with this main goal.

Read our tips and know each step Teleperformance Portugal has been taking towards this challenge.

• Communicate

Communicate always. This should be a motto. Communicate clearly and simple, from the beginning and to the end of the process. The employees need to know that their employer cares about them and wants them to know about what’s happening and what’s going to happen. Whether the team is in the office or working from home, communicate with them.

In Teleperformance Portugal we set out our internal communication for this case of Coronavirus and made it critical. As an example, one of our practices is to regularly update the employees of the company’s progress on this topic, through a video recorded by the CEO. People listen to what is being done by the CEO himself, so that everyone is well informed, aligned and that there is no lost information.

• Have a Crisis Management team and create a Contingency Plan

Think, Plan and Create. In times like this, timing is crucial. So, get a Crisis Management Team to be focused on how to deal with the adversity inside your business and create a Contingency Plan. This way, by thinking and planning ahead, you will know which step you should take for each goal of the situation, keeping your team safe and minimizing negative impact.

• Provide the necessary resources to prevent the virus

Not only information or tips about how to prevent the virus, but real actions.

Taking the example of the Coronavirus, Teleperformance Portugal started early to take basic preventive measures to protect employees in the workplace, providing disinfectant wipes and gel, disposable masks, reinforcing cleaning at various points of contact, among other actions. This type of steps shows you care about the team and make them more protected.

• Create the resources to Work from Home

Let’s not just talk about the basic resources! This challenge proves that organizations need to be prepared for work flexibility and change. You need to have the equipment and a digital structure, robust and agile, that can not only make your employees working from home, but your business to follow and succeed.  Show that you are capable, and you will gain feelings of trust and safety from your employees.

• Maintain the dynamic of the work

Feed the vibe! More than ever, in circumstances like this one, the team needs to be united, positive and with the productivity always on top. Besides of having the supports to keep your staff work; maintain the work dynamic and the well-being of the workers. Was the Monday the day of updates on the weekly team meeting? Keep it up! From virtual meetings to virtual team buildings. You may all be working from home but keep the spirit for the health of your team.

Know more about the future of work at home and how companies are adapting to this new era.

If you are interested in work with Teleperformance, consult our available vacancies at  jobs.teleperformance.pt